Episode 123 – Selling a Business: The Vital Role of Websites in Business Value and Sales

In this episode, Andy and Doug talk with Isaac Miranda from TRO Agency about the vital role of website design and video production in business valuation and sales.

They discuss the necessity of having a website, the costs involved, and the importance of regular updates and security. The conversation highlights the benefits of SEO and lead generation in boosting business value and attracting buyers. Isaac also explores the impact of video content and AI on creating cost-effective video solutions.

For business owners preparing for retirement or sale, this episode offers valuable insights on using a website to enhance marketability and profitability. Don’t miss practical tips and expert advice from our seasoned guests!

Five More Items for Your Business Closing Checklist

Five More Items for Your Business Closing ChecklistNow if we are telling you there are five more items for your business closing checklist, you’ll probably want the first five, which you can find here. As with that list, this list is full of items that are logical, but don’t occur to most first-time sellers, so don’t feel bad for not knowing them.

Inventory

If you do have inventory that is included in the purchase, you will likely already have drawn this up and had it properly valued. That’s not what we’re referring to here. We’re talking about an “annotated” inventory list.

For example, if there’s a particular product that you’ve been using but know there are different/more expensive/less expensive versions, you might want to share that information. If there’s a vendor you like to buy these parts from (or one that you couldn’t be paid to do business with) you should list them and give reasons.

One time we shared the possibility of doing this with a seller and his response was, “I’m not going to do that.” We were a bit stunned, given how long he had taken to build this company and how much this little bit of effort would help the new owner in a little way. Instead, the seller decided to take the low, entitled road, drawing a line on what he would be “willing to do” instead of setting up the future owner for success, which is a reasonable expectation of anyone passing on his life’s work.

Working Capital

It’s true that on the day of closing, you’re going to have purchases and payments going into your bank account as the new owner. But you’re also going to have bills and purchases due, with money coming out. That means you’re going to need some working capital in the business.

This is going to vary significantly on the type of business you’re buying, but the very best person to ask is going to be the seller. If, for whatever reason the seller isn’t helping you here (see the “I’m not going to do that” example above) you could ask for a monthly statement of the business bank account to see what amounts are coming out when. If you don’t get that either, then consult with your broker and put in your best guess.

You need working capital on day one, but you’ll need to line it up before then.

SWOT

It’s very likely that your broker will have helped develop a SWOT analysis as part of the sale process. The Strengths and Weaknesses are less important as you move towards closing; it’s the Opportunities and Threats part of the analysis you should be focusing on.

If the seller is willing to meet with you, a focused discussion built around, “What would be the 1-2 opportunities you would pursue if you were me, given sufficient time, energy, and resources?” The other matching question would be “What are the 1-2 biggest threats I should be aware of?” Again, this will likely have been gone over during the sale process, but this is your chance to go deeper with the seller as you move towards the close of the transaction.

Family Commitments

Believe it or not, we once had a deal fall through because a spouse threatened a divorce if the deal went through. The buyer had not done the necessary work to get her onboard. This may not have been about the business at all, but it sure identified problems at home!

While you may be the sole person funding/guaranteeing/paying for the business, no one ever builds a business by himself/herself. Make sure that your family is fully onboard with what you have planned and that you’ve done a realistic assessment of what your new life will look like. Their buy-in isn’t necessary for your success, but it can really make a difference when the going gets tough.

Licenses

We’ve shared before that deals were sometimes jeopardized because a license could not be transferred to a buyer and/or one can take a while to obtain.

Never assume that a license can simply be transferred, either to your business or to you personally. Assuming the opposite means that you will highlight this early on in your diligence process and not get burned weeks or days from closing.

Trust us, our closing checklist is a lot longer than one or even two articles with five items each. Call us today to get a list of what you should be doing as you move towards the close of a business transaction.

Episode 122 – Buying a Business: The Importance of Presenting Yourself in the Digital Age

Welcome back to the Apex Business Advisors podcast! In this episode, Andy and Doug discuss the nuances of business communication in today’s digital world.

They delve into the importance of face-to-face meetings and the challenges posed by relying solely on digital communication. Learn about the pitfalls of email miscommunications, the necessity of Zoom calls, and how distractions can derail deal-making processes.

Andy and Doug highlight the significance of building trust and presenting oneself appropriately in business settings. They also reflect on how the digital age has changed the landscape of business transactions, making the human touch more crucial than ever.

The Buc-ee’s Phenomenon

The Buc-ee's PhenomenonWe recently talked about the rise of “beloved” gas stations, brands that have passionate fans on social media. The King Kong of this phenomenon is Texas-based Buc-ee’s, and learning what they’ve done can help you build a better business.

Let’s look at what they focus on, which Buc-ee’s spokesman Jeff Nadalo summarizes as: “Providing award-winning clean restrooms, freshly prepared food, cheap gas, and outstanding customer service.”

Win Basics

We all might chuckle a bit at the phrase “award-winning restrooms,” but it’s not a joke. Some years ago Cintas awarded a Buc-ee’s in New Braunfels the title of “America’s Best Restroom.”

The second most popular/necessary thing to do when you stop for gas on a road trip is to make a visit to the bathroom. The expectation that consumers have developed over the years is one of fear and loathing: who knows what lurks in a gas station bathroom? Buc-ee’s turned that on its head by bragging about their bathrooms on billboards hundreds of miles out.

They raised expectations and then met or exceeded them.

Action item: what is something basic that customers in my industry fear or have low expectations of? How can I turn that on its head? For example, many who take their cars in for repair fear being cheated. Could a shop push the “most honest mechanics in town” narrative and then shoot photos and videos all throughout a repair, not just sharing them with a customer but repurposing them on social media, allowing the DIY folks to get an assist as well?

Add On Items

Buc-ee’s knows, at the bare minimum, they’ve got you for gas and the bathrooms. But they know once you’ve walked inside, you’re probably going to get hooked on any number of other things:

  • Their jerky wall features all sorts of high-quality Buc-ee’s jerky
  • The meat island, which includes the spectacle of one of the team calling out — and others responding — they are about to chop up some brisket
  • The nearby fudge station with fresh-made fudge ready for you to taste and buy
  • The ICEE wall, with all kinds of flavors of the beloved frozen treat
  • Lots of shelves stocked with the famous “beaver nuggets” (if you haven’t had them yet, this is puffed corn tossed in brown sugar, butter, and vanilla) and other “must-have” items for Buc-ee’s devotees
  • A large retail section, usually packed with ample local and regional products, incentivizes the surrounding community to champion Buc-ee’s

Buc-ee’s knows there are plenty of disciplined people who might walk past all these items on their way back out to the car. But there are also plenty of others who will be toting at least a bag (or two) of things they never imagined they needed or wanted (who expects to grab a delicious, fresh-made, authentic brisket sandwich when stopping at a gas station?).

Action item: how can I serve my customers beyond what they are already buying from me? If, for example, I’m a trusted landscaping company, would it be that hard to add on gutter cleaning, thereby saving my customers from having to find someone else? Or if I want to push seasonal business, how about stringing up Christmas lights (and taking them down)? As before, photos and videos can be taken of this work, boosting awareness of the brand online.

Be Friendly

Have you ever heard people complain that a business is just “too friendly”? People appreciate a friendly attitude and a kindly smile, especially if they’ve been on the road for a while. With people greeting you as you come and go, as well as staff roaming the store to make sure you’re never too far from help, Buc-ee’s makes sure that their retail experience is a far cry from what most Americans are used to these days.

On the weekends, their mascot, Buc-ee, periodically comes out to take pictures. A little-known secret we found out from a devotee: if you come on the weekend and don’t see him, you can ask a member of staff if he’s free to come out and meet you, and if you’re willing to wait a bit, he will.

Action item: It’s one thing to be friendly, but it’s another thing to have a reputation for friendliness. How can your business be more approachable? If you don’t have a large brick-and-mortar space (or any office space, for that matter), you could consider short video introductions that you can drop in an email with software like Loom so that potential customers can “meet” you and see the friendliness you and your team exude.

We want to help you get top dollar for your business. If you’re looking for other ways to add value to your company before it’s time to sell, give us a call today. We’ve got plenty of experience and ideas to share with you.

Episode 121 – The Value of Hiring Professionals: Insights from Recent Business Transactions

Welcome back to the Apex Business Advisors Podcast! Join your host, Andy Cavanaugh, and the president of Apex, Doug Hubler, as they delve into the intricacies of recent business transactions and the crucial role of professionals in the process. This episode kicks off with a discussion on successful closings, highlighting strategic moves that benefited both buyers and sellers, with real-world examples from a pool company acquisition to a flooring business deal.

The conversation explores the importance of hiring professionals, comparing DIY home projects to business transactions. Andy and Doug emphasize the value of experience, liability management, and the efficiency that professionals bring to the table. Whether you’re considering buying or selling a business, this episode offers valuable insights into the benefits of working with experts who can navigate complex scenarios and ensure smooth, successful outcomes.

Book Club #38: The Psychology of Money, by Morgan Housel

Book Club #38: The Psychology of Money, by Morgan HouselOh, brother, not another book about money!

We understand. It’s a topic that many like to write about but so few of those writers often deliver really worthwhile ideas. Morgan Housel’s The Psychology of Money, however, is an exception to that rule.

Rather than offering “how to” advice on what to do with money, Housel instead challenges the way we may think about money, offering helpful reframes in place of platitudes.

Luck

We’ve often heard variations of the same theme when entrepreneurs share their “I made it” stories: work really hard, then you’ll make it. Very few entrepreneurs actually articulate that often, a big, lucky break made a huge difference.

Local entrepreneur Danny O’Neill of the Roasterie, however, is one of those people. A story he often shares is that during an internal crisis due to an earthquake at one of its headquarters, his bank managed to “forget” about his mortgage payment for about three months. That happened to also coincide with a cash crunch the Roasterie faced. By the time the bank called asking for its money, the Roasterie had weathered the storm and Danny had the money to pay what he owed. “But for that earthquake…” he often muses.

While it may be true that, “the harder I work, the luckier I get,” sometimes business owners get lucky and need to be more honest about that because it’s not replicable. You can sometimes do everything right but still miss that bit of luck necessary to help your business turn that corner, and other times you were doing everything wrong, but a bit of luck saved you.

Enough

A very famous story that Vanguard founder John Bogle retold at the beginning of his book Enough relates to author Kurt Vonnegut. They were at a billionaire’s party and Vonnegut told his friend and fellow author Joseph Heller that the billionaire made more in a single day than Heller had earned from Catch-22, ever.

Heller responded, “Yes, but I have something he will never have — enough.”

We often talk about the fact that business owners, when it comes time to sell, often share numbers that don’t have relation to reality.

“That’s what I need to retire, so it needs to be worth that.”

“That’s 30 years of blood, sweat, and tears, so that’s what it’s worth to me.”

“Well, it has to be worth that because (trusted advisor who has never bought or sold a business in his/her life) told me.”

The reality is that more business owners need to think about what is “enough” for them. That “enough” should, advisedly, be an after-tax number. Then, they should engineer their businesses so that they will sell for at least that amount. Anything more will be enjoyable gravy.

Getting vs Keeping

Housel also talks about the fact that what it takes to acquire wealth is not at all the same skill set as what it takes to keep wealth. Indeed, one has only to see the number of great fortunes casually lost over the years by successive generations to see that the skill of keeping wealth is perhaps the most necessary of all.

The same is true in business. As you build up, you take risks, try everything, and work endless hours. This is not only commendable but often necessary.

But as your business matures, you still need to take risks but need to also mitigate those risks properly. You do need to try everything, but you need to always start from a base of what consistently works. And you do need to work those endless hours that entrepreneurs often do, but that should also be accompanied by plenty of sleep and some serious vacations.

What got you here won’t get you there, in money, in business, and in life.

It’s Different this Time

Housel says that “it’s different this time” might be four of the most dangerous words in investing. But business owners should also feel that way about economic downturns. Whether it’s a pandemic that no one planned for or one of the seeming cyclical downturns that happened in America in the last 30 years, when you start to feel and hear rumors of a recession, you need to take precautions as a business owner.

Yes, there are arguments that cautious behavior can make a recession happen that might have otherwise been staved off, but no one can really argue that cautious behavior of business owners is what crashes economies. At best, it’s a slowing down, and if an economy crashes simply for slowing down, it’s not a healthy economy anyway.

Use the lessons you learned from the last economic downturn when you see another one brewing. There’s very little downside to a bit of caution when the skies seem dark.

Did you enjoy this review? We’ve got dozens more in our book club category.

Episode 120 – Back from the IBBA

Welcome back to another Apex Business Advisors Podcast episode featuring hosts Andy Cavanaugh and Doug Hubler. Fresh from the International Business Brokers Association (IBBA) conference, our hosts share experiences, humor, and insider stories. This episode highlights the importance of maintaining professional decorum even at industry gatherings and the invaluable networking opportunities such conferences provide.

Doug discusses the necessity of presenting accurate and transparent data to buyers while avoiding pro formas or projections in Due Diligence. Andy emphasizes the importance of business valuations, realistic expectations about potential growth, and the critical role of timing and banks in the valuation process.

This episode is packed with actionable insights and anecdotes and offers essential guidance for buyers and sellers navigating the business selling process.

The Rise of Beloved Gas Stations

The Rise of Beloved Gas StationsThose of us of a certain age remember that gas didn’t always cost more than a dollar, and the only things you’d find if you went inside a gas station to pay were auto maintenance products and some of the worst coffee in the land.

These days, gas prices are always on the rise (as are electricity charging prices for the EV lovers who are about to remind us that they don’t have to pay for gas anymore), but the coffee inside many gas stations is far from the worst in the land. You can sometimes even customize that espresso-driven coffee order and add some fresh-made food that rivals or easily beats what you’ll find at fast food joints. We’ve entered an era in which people brag about their regional gas stations.

On the East Coast, the battle is between Wawa and Sheetz. While many rightfully associate Quiktrip with the Midwest, it has locations as far west as Arizona and as far east as North Carolina. Then there is the cult-like following of Texas-born-and-bred Buc-ee’s, which has been slowly growing out of the Lone Star state as rumors of its “experience” have grown.

Unexpected Disruption

There are some key lessons that all of these brands, whatever their differences in positioning, marketing, and geographic reach, can offer any business:

  • Don’t be a prisoner of your legacy business. Gas stations might just be one of the most boring businesses out there. People who use a vehicle regularly have to visit them whether they want to or not. Instead of serving up the same old same old, these companies decided to level up to add more dollars to their top and bottom lines.
  • Win the little things. Buc-ee’s very famously advertises its clean restrooms on billboards more than 100 miles away from their locations. No one is ever going to complain about restrooms that are too clean! In fact, the intended result often occurs: people who had no need to go to the bathroom amble in any way to make their own inspections, and after concurring that yes, these might be the cleanest bathrooms they’ve seen on the road in their lifetime, stop by for some food or grab an ICEE to go. That cleanliness extends outside as well, as employees often strive to make sure pumps are clean, working, and stocked with receipt paper.
  • Ride a trend. Americans love food, but they prefer (and will pay more for) freshly-made food. Here, we see unexpected disruption again. We used to think of gas-station food as solely comprised of those rolling metal tubes for hot dogs or taquitos, presaging the rolling of your stomach some hours later after consuming said food. Now you can find freshly-baked pizzas or made-to-order subs or even breakfast sandwiches. Turns out that people would rather just buy their food where they are fueling up rather than get in another drive-thru line to get food.

These gas stations have all taken what was traditionally a cut-throat, geographically-limited, low-margin high volume business and transformed it, with a little bit of effort, into a high-margin business, sometimes leading people to drive miles to go to their preferred gas station. Turns out that people like clean, well-lit, delicious-smelling places if given a choice.

If gas stations can reinvent themselves, why can’t your business? Things to ponder:

  • How can I level up services my clients already “have to” use?
  • What adjacent products/services would engender loyalty/surprise/delight in my clients?
  • Could my technology (website/app/social media) be better?
  • Are my customer-facing team members friendly, smiling, and always well-dressed?

We’ve got other ideas to help you as you try to add value to your successful business in light of a sale in a few years. Give us a call today.