Episode 43 – Content Creation with Stephen Heiner

On today’s Apex Business Advisors Podcast episode, Stephen Heiner joins Andy and Doug. Stephen was a client of Apex that has since gone on to several Entrepreneurship ventures in Europe. He currently writes blogs for clients such as Apex and others. He stopped by to discuss the importance of creating new, fresh, relevant content as a brand strategy.

Do you want to bring your brand’s voice to life? Get in touch with Stephen at his website https://writerly.us/ and mention the Apex Business Advisors Podcast for a free consultation.

Are you considering selling your business? Are you considering entering the world of entrepreneurship? If so, please get in touch for a FREE consultation. The best way to learn about us is at our website, which includes connecting with DougAndy, or the rest of the Apex Team.

Understanding Buyer Types

Understanding Buyer TypesWhen business owners put up their companies for sale, there’s not really any way to guess what type of buyer may end up acquiring it. But to be better prepared to negotiate and communicate during the sale process, sellers should be familiar with four typical buyer types, who vary in goals, spending power, and needs.

Individual Buyers

Individual buyers are often people looking to be owner/operators. They may be seasoned business owners, but may also be long-time employees who’ve finally decided to take the plunge into entrepreneurship. They represent the type of buyer we most often see here at Apex.

Individual buyers will often:

Sellers should find out: 

  • what is the motivation of this type of buyer?
  • what are their financial means?
  • do these buyers have the support of friends and family?

Strategic Buyers

Strategic buyers are usually companies (not individuals) looking to expand their operations by acquiring an existing business.

Strategic buyers are:

  • not at their first rodeo — if they are in acquisition mode it’s because they already know how to run a well-oiled company
  • worthy negotiators — because this isn’t their first rodeo, you’ll need strategies for how to encounter deal points
  • likely to be in your industry or near it — sometimes they can be a vendor or customer

Sellers should find out: where does this acquisition fit in with the greater plan?

Additional things to consider:

  • Your brand may disappear
  • Your employees may be let go
  • Financing will usually not be a problem
  • Some form of Seller financing or earnout is still likely

Financial Buyers

Like strategic buyers, financial buyers are also companies, but they are less interested in expanding into local markets and more interested in digging into your numbers to look at your ROI.

Financial buyers are often:

  • Private equity groups
  • Hedge funds
  • High net worth individuals
  • Not excited about risk

Sellers should find out: what sort of returns are these buyers looking for in the short, medium, and long term?

Sellers should also expect forensic due diligence from this type of buyer. Like strategic buyers, they may look to “trim fat” by making changes to your business right away. 

Family Offices

Family offices could be either strategic or financial buyers, depending on what their philosophy is. But all family offices are generally on the lookout for highly profitable ventures offering attractive long-term returns.

Employees

It doesn’t happen often, but we have helped employees buy companies. They offer a unique opportunity.

Employees:

  • Know the business better than any outsider could
  • Are incentivized to grow the business 
  • Are preserving continuity for themselves while taking on a risk they feel comfortable with

Employees are likely to have a profile that overlaps with individual buyers. If financially qualified, banks love this type of buyer.

Sellers should find out: would an ESOP help develop this type of option or be a hindrance in a sale to the other types of buyers?

Final Thoughts

By being familiar with the types of buyers, you can have discussions with your broker about what is likely to be the best type of buyer for your business and then market your business accordingly. While it’s important to have a wide buyer pool, being prepared for specific types of buyers will pay dividends during the go to market phase.

Not sure which type of buyer is best for your business? Give us a call and we’ll share our expertise.

Meeting the Employees After a Sale

Meeting the Employees After a SaleWhile confidentiality is the name of the game before a sale, openness and transparency are the watchwords once a sale is finalized. In this article we’re going to speak about what buyers need to accomplish in their first meeting with team members.

Meet in Person

Do not call employees over the weekend to “prepare” them for a Monday meeting. This will start a game of telephone that may end up with no one showing up on Monday. Make sure that you meet in person so that these team members can get to know you in person. 

Bring Food

Food makes so many events in our lives better and more memorable. A change of business ownership is certainly an event worthy of food. Find out from the seller what some popular food items have been in the past or what company traditions are regarding food. 

Explain the Continuity

Sometimes sellers arrange for the sale to be a complete exit with no transition, but that’s pretty rare. Usually the old owner is around the business in one form or another for at least 90 days. 

This meeting offers an opportunity for a feel-good “same team” moment in which the former owner mentions:

  • his/her ongoing availability (when is the last day of transition, if relevant)
  • positive traits of the new owner (underline that this was just as much the seller’s choice as it was the buyer’s)
  • excitement about what’s to come (the seller should coordinate with the owner and mention what one or two positive changes that might be coming down the pike)

The former owner also needs to signal a changing of the guard and that decisions now need to be run by the new owner. This will take some getting used to!

This is also a chance for the new owner to return the favor. Talk about:

  • what was attractive about the business in the first place
  • what led to pursuing a transaction
  • any interesting discoveries during the diligence and closing process

The new owners shouldn’t be afraid to lavish praise on the company and the team. There will be plenty of time to get back to work, but this is a moment to pause and celebrate. Not all businesses are worthy of a sale, and the compliment paid to the whole team in an acquisition should be driven home.

Share Enthusiasm

One of the positive changes that a new owner can offer is a pay raise. While this may not always be possible, even a very small raise would still symbolize a positive change and make sure employees realize from the start that their livelihoods are not in danger. This could also be tied together with letting everyone know that there will be a retention bonus for all who stay up to a certain date. Those bonuses can be settled in individual private meetings.

Ask for Feedback

Also prepare employees for those private meetings by letting them know you’re going to be asking them for frank feedback. What should the company stop doing? What should it start doing? How do employees see their future with the company in the short and medium term?

Apart from things related to the company, employees should be prepared to share their own personal and professional goals. This will give both the new owner and the employee a chance to see whether there’s any synergy between things that an employee is pursuing personally that might find an outlet professionally.

For example, if someone is working on being a better public speaker, could that same employee be given more opportunities to speak publicly for the company in given situations? If an employee is passionate about a particular local charity, is there a chance for that charity to offer a volunteering event for the company in general? Just because something hasn’t been done before shouldn’t rule out possibilities in the “new” company.

One of the most important aspects of any successful business is the quality of its employees. Since they probably know nothing about the new owner, this is the perfect opportunity to make a great impression on every level. Don’t ruin your first chance to make a great impression.

We’ve actually been present at a few of these meetings and can help you make yours great. Ask us how.

Episode 42 – The Difference between Self Employed and Business Owner

Today Andy and Doug break down the differences between being self-employed and being a business owner. They share what that means when and if the time to sell comes around.

Are you considering selling your business? Are you considering entering the world of entrepreneurship? If so, please get in touch for a FREE consultation. The best way to learn about us is at our website, which includes connecting with DougAndy, or the rest of the Apex Team.

5 Items that Belong On Your Business Sale Closing Checklist

5 Items that Belong On Your Business Sale Closing ChecklistEvery business is going to have its own particular set of documents that it’s going to need at closing. But there are a few that need to be on everyone’s checklist and a couple that often get forgotten or don’t get due consideration. In this article we’ll share those items and what you should know about them.

But before we get to them, you have to realize that a closing date is an expression of intent. It’s not a guarantee. There are things that both buyer and seller can do to move that date around. Whether you’re a buyer or a seller, you don’t want your actions to be the reason a transaction is held up. Make sure these items are handled so that closing can happen as scheduled.

Work in Progress (WIP)

The reality is that sellers are going to be delivering goods and services to your customers right up until and beyond the moment of the transaction. Both buyers and sellers will want there to be as little interruption as possible to normal business operations. This means creating a document of work in progress and figuring out how that WIP is incorporated into the sale price.

For example, if you have taken in work that the seller has already received payment for, but the employees or contractors will not complete (or get paid for) until after the sale, you have to work out who is going to pay. Will the seller make separate payments to those employees and contractors for that WIP, or will it be deducted from the sale price, leaving the new owner to take care of it? That’s one way of looking at it, and there’s no “correct” answer, but it’s not something you want to leave to the last moment.

Building Lease

We can’t tell you how often business transactions have been held up (or blown up) because of failure to deal with a lease issue. If you have a lease, you need to make sure long before closing that a new lease can be contracted with the buyer or that the seller can pass on the lease. 

This is an example of an item that is out of both the buyer and the seller’s control, so the more time that is allowed to deal with this, the better.

New Entity

The buyer is often going to need to create a new business entity and once he/she has that EIN, will need it to open business bank accounts and credit card merchant accounts. That shiny new bank account will also be a good place for the buyer to drop in some working capital.

We’ve also mentioned the need for buyers to make sure they have the proper licensing with the appropriate authorities in order to have a seamless transition. Often a new entity will be needed to obtain those licenses.

Employee Meeting

You need to keep lips zipped when it comes to a business transaction (if you don’t believe us we shared some recent stories on our podcast). Ideally most (if not all) of your employees should find out about the transaction on the day it closes.

How the meeting goes and what is covered is something for buyer and seller to work out, but the three feelings your employees should have coming out of the meeting are:

  • Security: they aren’t getting fired.
  • Positivity: this is a good thing.
  • Optimistic: there are some exciting possibilities ahead.

Find ways to give your employees these feelings at the meeting, and you’ll have succeeded.

Closing Meeting

This might seem like the most obvious item, but there’s a logic to when this meeting occurs as well. Things to consider:

  • Make the closing for the morning so that the parties can go to banks or government offices afterwards.
  • Scheduling the closing at the end of a quarter, month, or pay period to simplify calculations. Bottom line – close when all parties are able to do so. Any day will work. 

We’re here to make your closings simple. Give us a call to see how we can help you with your next business transaction.

Episode 41 – Neutral Third Party Valuation

On today’s episode, Andy and Doug discuss why a neutral third-party valuation is a good idea. As you’ll hear in the episode, the key is a neutral, credentialed professional.

Are you considering selling your business? Are you considering entering the world of entrepreneurship? If so, please get in touch for a FREE consultation. The best way to learn about us is at our website, which includes connecting with DougAndy, or the rest of the Apex Team.

Case Study #68: E-Learning Cash Out

Case Study #67: E-Learning Cash OutWhen Mike Winnet quit his job to start a new business, he really didn’t know what field he would be going into. He started searching for jobs and noticed that 90% of them were asking for effective time management, clear communication, and great team work. But there weren’t certifications for these skills. He thought about what he would do if he was looking to acquire a particular skill: look on YouTube. When he started to research the e-learning space he wasn’t too impressed. So, E-Learning Heroes was born.

Taking Down Your Own Industry

If you ask Mike about what was wrong with e-learning when he started building his company, he won’t be shy. He said that the big players were creating courses that were:

  • Too long 
  • Too boring
  • Designed by nerds for nerds
  • Expensive

Worse, a lot of these companies pitched e-learning as a be-all and end-all. But Mike and his partners disagreed. Real learning is experience, in the field, shadowing, etc. What e-learning could do very well is prepare people for experience or recap experiences. It could not possibly substitute for experience.

So not only did E-Learning Heroes seek to counter all these problems, they also engaged in digital marketing that actively made fun of these issues, leading with videos like “Here’s what’s wrong with e-learning.” Understandably, these videos got a lot of attention from potential customers and a lot of bad will with competitors, though they would eventually come around in their own way.

So, E-Learning made their videos:

  • Shorter. Instead of 1-2 hours, a “course” could easily be 5-6 minutes
  • Interesting. Instead of trying to cover a lot, often a course focused on 1-2 things.
  • Fun to watch. Instead of having nerds in a lab come up with courses, they really looked for compelling instructors.
  • Inexpensive. Instead of selling “per head,” which Mike reasoned would punish companies for growing, he charged per course.

In addition, he didn’t make companies sign lengthy contracts that were difficult to get rid of. His cheaper pricing also allowed companies that were unhappy with their current solutions to give E-Learning Heroes a “test drive” while finishing up an existing contract and that test drive often resulted in a company switching over to E-Learning Heroes completely when their contract was complete.

Being Intentional

Before Mike sold, he was doing $140k in Monthly Recurring Revenue (MRR) and an annual profit of $400,000. He didn’t have a particular passion for e-learning (he had just seen a hole in the marketplace), he didn’t want to create an ongoing brand in the e-learning space (he was happy to let others do that), and most importantly, he felt that if he was able to build such a business with no experience and no real financial resources, it would only be a matter of time before one of the big players came in. So, he was always open to an acquisition.

Turns out it would come from one of the partners that E-Learning Heroes developed along the way. As part of his intentionality, Mike made sure his courses were compatible with the platforms of existing big players so that a potential future acquisition would be easier. When partners demanded exclusivity Mike would always give the same answer: “Buy us.” It turns out that some of those partners did take him seriously and he ended up selling. The company eventually sold for roughly $10M just under three years from when Mike started it.

And those competitors that Mike made fun of in the early days? They changed their pricing and course models to emulate the path E-Learning Heroes paved.

Lesson

Mike’s got such an awesome story: he helps remind us that there are businesses and ideas just waiting to be created. Here are three takeaways:

  1. When Mike first packaged his courses, he was aiming at job-seekers. He thought these skills would help them land jobs. Priced at around $50, he managed to sell zero. But when he took the exact same courses and pitched them to HR professionals and other similar decision-makers at companies, he sold 340…at $10,000 each. He had the right product, but was pitching the wrong people at the wrong price. Pivot and win.
  2. Mike loves guerilla marketing and one of the ways he got the attention of some of the top companies in the UK (where E-Learning Heroes was based) was sending a personalized animated video to each of them. Because it was such an unusual approach, and because he had taken the time to do something fun, Mike got a 50% close rate on this initial outreach.
  3. Another aspect of guerilla marketing was Mike’s time efficiency (he was living his courses!). He would make a list of the questions he was answering in sales calls and then do videos answering those questions. He’d then post them on LinkedIn and other relevant platforms. He did what so many business owners dream of doing but fail to do: multiply themselves.

We don’t have any e-learning courses for you yet, but will a podcast do? Check them out here.

Episode 40 – Core Value: We’ll Tell You The Truth

Today we share a s few stories about living our core value of telling the truth.

We live in the real world and are here to give you proper advice, not sugarcoat things to make them sound good. We all benefit by setting honest and straightforward expectations regarding the sale and purchase of a business. We have been involved in hundreds of transactions and have experienced the success of knowing what it takes to get a deal done. There is no one formula or way to do it, so remaining flexible and being creative is essential.

Are you considering selling your business? Are you considering entering the world of entrepreneurship? If so, please get in touch for a FREE consultation. The best way to learn about us is at our website, which includes connecting with DougAndy, or the rest of the Apex Team.